Frequently Asked Questions

What is Sips & Snacks?

Sips & Snacks is your go-to online candy store in the UK, offering a wide range of American, European and Asian candy, sweets, snacks, and freeze-dried sweets. We pride ourselves on impeccable service and super-fast delivery.

What sets Sips & Snacks apart from other candy stores?

At Sips & Snacks, we offer a vast selection of American, European and Asian candies, chocolates, crisps, snacks, and American drinks. Our simple and hassle-free ordering process, combined with same-day dispatch for orders placed before 2pm on weekdays, ensures you receive your treats quickly. We also maintain close partnerships with top manufacturers to ensure the highest quality.

How do I place an order?

Ordering from Sips & Snacks’s shop online is simple! Browse our extensive selection of American, European and Asian sweets, snacks, and freeze-dried candy, add your desired items to your cart, and proceed to checkout. Our intuitive ordering process ensures a smooth and hassle-free experience.

What is the cut-off time for same-day dispatch?

Orders placed before 2pm on weekdays qualify for same-day dispatch. Orders made on weekends or public holidays will be dispatched on the next working day.

How long does delivery take?

With our streamline delivery process, you can expect to receive your American, European and Asian snacks promptly. For weekday orders placed before 2pm, same-day dispatch ensures quick delivery. Orders made on weekends or public holidays will be dispatched on the next working day.

Do you deliver internationally?

Currently, Sips & Snacks delivers within the UK only. We are working towards expanding our delivery options in the future.

What is your refund policy for damaged perishable goods?

If you receive damaged perishable goods, such as American, European and Asian sweets or freeze-dried sweets, you may be eligible for a refund or replacement. You must notify us within 3 days of receiving the order and provide clear photographic evidence of the damaged goods. Please ensure you have followed any provided storage instructions for the perishable item.

How do I request a refund for damaged goods?

To request a refund, contact our customer support team at (Insert email) within 3 days of receiving your order and provide clear photographic evidence of the damaged goods. Our team will review the evidence and, if eligible, you may choose between a return or a replacement. Refunds are processed within 5 working days of approval.

Can I return non-damaged perishable goods?

Returns for non-damaged perishable goods are not accepted. We only offer refunds or replacements for items that are damaged. Please note chocolates may melt in transit, although every care is taken in packaging there is little we can do to affect this, we can only advise that you place the chocolates in a cool place to re-harden, melting should not affect the chocolate in taste or quality.

Do you have any special edition products?

Yes, we periodically offer special edition products, such as the limited-edition Prime drink bottles. Keep an eye on our online candy shop for the latest releases.

Do you offer any discounts or promotions?

We occasionally offer special deals and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest offers.

How can I contact Sips & Snacks?

If you have any questions or concerns, you can reach our customer support team at (Insert Email). We’re here to help!

What are your customer support hours?

Our customer support team is available Monday to Friday from 9am to 5pm. We strive to respond to all inquiries as quickly as possible.

Sips & Snacks FAQ

We hope this FAQ page has answered your questions. Thank you for choosing Sips & Snacks – your cravings are our priority! Enjoy shopping at the best American, European and Asian sweets and snacks shop online, where you can find everything from candy and sweets to crisps, snacks, and drinks, all delivered quickly and conveniently across the UK.